Service
Service
An analyzer is only as good as the service behind it. Ours is done by our own engineers, on site.
Installation
- On-site installation and checks
- Connection to the laboratory's workflow
- Hand-over with the first runs
Training
- Operators trained on site
- Daily, weekly and periodic care
- Refresher training when staff change
Preventive maintenance
- Planned visits on schedule
- Checklists per analyzer
- A service report after every visit
Repairs
- Breakdowns answered by an engineer
- Spare parts through the manufacturer
- The visit and the work recorded on the analyzer's history
Application support
- Help with results, controls and calibration
- Questions answered by phone or WhatsApp
- Escalation to the manufacturer when needed
Supply
- Reagents, controls and calibrators
- Consumables and spare parts
- Deliveries planned with the laboratory
Every service visit is tracked from start to finish — travel, arrival, the work done and the report — so the laboratory has a complete history of its analyzer.